1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal data by Droovi.com (including its mobile application and web platform). We are committed to complying with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Google Play Store policies. By using our services, you consent to the practices described below.

2. Types of Data Collected

a. Data Provided Directly by Users

• Account Information: Full name, email address, hashed password, and profile preferences.
• User-Generated Content: BIM models, room layouts, project files, and messages sent via contact forms.
• Payment Details: Billing address and transaction history (processed securely by third-party providers like Stripe; we do not store credit card numbers).

b. Data Collected Automatically

• Technical Data: IP address, device type (e.g., smartphone, tablet), operating system (iOS/Android), browser type (Chrome/Safari), and timestamps.
• Usage Analytics: Pages visited, session duration, features accessed (e.g., BIM modeling tools, room management modules), and error logs.
• Location Data (collected only with explicit consent):
  • Precise GPS coordinates: Used for indoor navigation in BIM models or asset tracking.
  • Approximate location: Derived from IP address for regional service optimization.
• Cookies and Tracking Technologies:
  • Essential Cookies: Session IDs for login authentication.
  • Analytical Cookies: Google Analytics for traffic analysis (anonymized data).
  • Marketing Cookies: Retargeting pixels (only with user consent).

c. Third-Party Data

• Social Media: Profile data (name, email) if you sign in via Google, LinkedIn, or Microsoft.
• Integrated Services: Data from BIM software (e.g., Revit, ArchiCAD) or IoT devices synced with Droovi.

3. Purposes of Data Processing

4. Data Sharing & Third Parties

We do not sell your data. Sharing occurs only under these conditions:

• Technical Partners:
  • AWS (hosting), Google Cloud (analytics), and Twilio (notifications).
  • Third-party BIM plugins (e.g., Autodesk Forge) for rendering 3D models.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of mergers or acquisitions, with prior user notification.

5. Data Security Measures

• Encryption: AES-256 for data at rest; TLS 1.3 for data in transit.
• Access Controls: Role-based permissions for employees; multi-factor authentication (MFA) for admin accounts.
• Regular Audits: Annual penetration testing and SOC 2 compliance checks.

6. Data Retention Periods

• Account Data: Retained for 3 years after last login.
• Location Data: Deleted after 6 months unless required for legal disputes.

7. Your Rights Under GDPR

• Access & Portability: Request a copy of your data in CSV/JSON format.
• Rectification & Erasure: Update or delete inaccurate data via account settings.
• Consent Withdrawal: Disable location tracking or cookies via the app/settings.
• Lodge Complaints: Contact your local Data Protection Authority (e.g., CNIL for France).

Submit requests to: privacy@droovi.com (response within 30 days).

8. International Data Transfers

Data may be transferred outside the EU to AWS servers in the U.S. under GDPR Standard Contractual Clauses (SCCs). We ensure third parties comply with EU adequacy decisions.

9. Cookie Policy

Manage preferences via our Cookie Consent Banner. Essential cookies cannot be disabled without impacting functionality.

10. Policy Updates

Changes will be notified via email or in-app alerts. Continued use after updates implies acceptance.

11. Contact Us

Data Protection Officer (DPO): DPO
Email: dpo@droovi.com