Nutzungsbedingungen
Letzte Aktualisierung: 2026-01-15
These Terms of Use ("ToU") govern access to and use of the Droovi platform operated by Next Moove Solution, a French simplified joint-stock company (SAS) registered with the Nice Trade and Companies Register under number 938 107 968, with registered office at 106 avenue de la Californie, 06200 Nice, France ([email protected]). They complement the General Terms and Conditions of Sale (the "GTC"), which govern the commercial relationship. In the event of conflict, the GTC prevail on commercial matters and these ToU on usage and data-protection matters. Annex 1 (Data Processing Agreement) forms an integral part of these ToU.
1. Acceptance
By creating an account or using the Platform, the Customer and each of its users accept these ToU without reservation. If a user does not accept them, they must not use the Platform.
2. Definitions
- Platform: the Droovi web dashboard, driver mobile applications, web ride-tracking apps, APIs and related services.
- Customer: the professional entity holding the subscription (transport company, VTC fleet or travel aggregator).
- User: any individual accessing the Platform under the Customer's account (manager, dispatcher, driver, business provider).
- End Client: the passenger or the Customer's own client whose transport is managed through the Platform.
- Customer Data: all data entered, uploaded or generated by the Customer or its Users, including personal data of Drivers and End Clients.
3. Eligibility and account creation
The Platform is reserved for professionals. Account creation requires accurate information and, where applicable, acceptance of these ToU and the GTC. A thirty (30) day free trial is available without any payment method. The Customer guarantees the accuracy of the information provided and that it holds the authorisations required for its activity.
4. Users and sub-accounts
The Customer creates and manages the accounts of its own Users and assigns their roles and permissions. The Customer is responsible for: (i) the use of the Platform by its Users; (ii) the confidentiality of credentials; and (iii) ensuring that its Users comply with these ToU. Droovi may communicate with Users for the purpose of operating the Service.
5. Acceptable use
The Customer and its Users undertake not to:
- use the Platform in breach of applicable law or third-party rights;
- attempt to access, disrupt or test the security of the Platform without authorisation;
- copy, reverse-engineer, resell or make the Platform available to unauthorised third parties;
- introduce malicious code or place a disproportionate load on the infrastructure;
- use the Platform's data, including End Client and Driver data, for purposes unrelated to the transport service or in breach of data-protection law.
6. Operational data — roles
The Customer alone decides on the processing of the personal data of its Drivers and End Clients that it enters into the Platform. For this operational data, Droovi acts solely as a processor on the Customer's documented instructions and never contacts the Customer's End Clients on its own initiative: only the Customer decides whether and how to communicate with them. The roles, obligations and guarantees of the parties are detailed in Annex 1 (Data Processing Agreement).
For data relating to the management of the Customer account (registration, billing, support, security, service analytics and marketing of its own services), Droovi acts as a controller; this processing is described in the Privacy Policy.
7. Geolocation of drivers
The Platform processes the geolocation of Drivers during rides in order to provide dispatch and tracking. The Customer, as employer or principal of the Drivers, is responsible for informing them and, where required, obtaining the appropriate legal basis, in compliance with labour law and CNIL guidance on the geolocation of employees. Droovi processes this data only as a processor on the Customer's behalf.
8. Availability, maintenance and changes
Droovi strives to keep the Platform available continuously but may carry out maintenance and make changes to its features. Material adverse changes are notified where reasonably practicable. Availability targets are set out in the GTC.
9. Security and credentials
The Customer keeps its credentials confidential, enables available security features and notifies Droovi without delay of any suspected compromise. Droovi implements appropriate technical and organisational measures, described in Annex 1.
10. Intellectual property and licence
The Platform and all its components are the exclusive property of Droovi or its licensors. Droovi grants the Customer a non-exclusive, non-transferable and revocable right to use the Platform for the term of the subscription, solely for its internal professional needs. Customer Data remains the property of the Customer, which grants Droovi the rights of use strictly necessary to provide the Service.
11. Third-party integrations
The Platform integrates with third-party services (payment, mapping, messaging, accounting, flight tracking, booking aggregators). Use of these integrations may be subject to the third party's own terms. Droovi is not responsible for third-party services beyond its reasonable control.
12. Liability
Droovi is bound by an obligation of means. Its liability is limited under the conditions set out in the GTC. The Customer is solely responsible for the lawfulness of the Customer Data and of the use it makes of the Platform, and indemnifies Droovi against any third-party claim arising from a breach of these ToU or of applicable law.
13. Suspension and termination of access
Droovi may suspend or restrict access in the event of a breach of these ToU, a security risk or non-payment, under the conditions of the GTC. Termination of the subscription entails the end of the right to access the Platform, subject to the reversibility period provided for in the GTC.
14. Personal data
The processing of personal data carried out by Droovi as a controller is described in the Privacy Policy. The processing carried out by Droovi as a processor on behalf of the Customer is governed by Annex 1 (Data Processing Agreement).
15. Governing law and jurisdiction
These ToU are governed by French law. Failing amicable resolution, any dispute is subject to the exclusive jurisdiction of the Tribunal de Commerce of Nice.
Annex 1 — Data Processing Agreement (DPA)
This Data Processing Agreement ("DPA") is concluded between the Customer ("Controller") and Next Moove Solution ("Processor") and forms an integral part of the ToU. It governs the processing of personal data carried out by Droovi on behalf of the Customer in the context of the Service, in accordance with article 28 of Regulation (EU) 2016/679 ("GDPR").
A.1 Subject matter, duration, nature and purpose
Droovi processes personal data on behalf of the Customer for the sole purpose of providing the Platform (booking management, dispatch, ride tracking, communications instructed by the Customer, invoicing support). The processing lasts for the term of the subscription and the reversibility period.
A.2 Categories of data subjects and personal data
- Data subjects: the Customer's Drivers, the End Clients (passengers) and the Customer's staff using the Platform.
- Personal data: identity and contact details (name, phone, email), booking and trip data (pickup/dropoff addresses, dates, vehicle, flight information), driver geolocation during rides, and exchanged messages. No special-category data is requested by the Platform.
A.3 Roles of the parties
The Customer is the controller and determines the purposes and means of the processing of its operational data. Droovi acts solely as processor and processes the data only on the Customer's documented instructions, including these ToU and the use of the Platform's features.
A.4 Obligations of the Processor
- process personal data only on the Controller's documented instructions, including regarding transfers;
- ensure that persons authorised to process the data are bound by confidentiality;
- implement the technical and organisational security measures referred to in A.8 (GDPR article 32);
- respect the conditions for engaging sub-processors (A.5);
- assist the Controller, taking into account the nature of the processing, in responding to data-subject requests and in complying with its obligations (security, breach notification, impact assessments);
- at the Controller's choice, delete or return the data at the end of the services (A.9);
- make available the information necessary to demonstrate compliance and allow for audits (A.10).
A.5 Sub-processors
The Customer gives Droovi general authorisation to engage sub-processors for the provision of the Service. Droovi imposes on them data-protection obligations equivalent to those of this DPA and remains liable for their performance. The current sub-processors are listed below; Droovi informs the Customer of any planned change, allowing it to object on legitimate grounds.
| Sub-processor | Purpose | Location |
|---|---|---|
| Hetzner Online GmbH | Hosting of the Platform and databases | Germany (EU) |
| Stripe | Payment and subscription processing | EU / USA |
| Brevo | Transactional email | European Union |
| Google Maps Platform | Geocoding, distances, places | EU / USA |
A.6 International transfers
Any transfer of personal data outside the European Union is carried out only with appropriate safeguards within the meaning of the GDPR (in particular the European Commission's Standard Contractual Clauses), together with the additional measures required where applicable.
A.7 Data-subject rights and breach notification
Droovi assists the Customer, as far as possible, in responding to requests from data subjects exercising their rights. Droovi notifies the Customer without undue delay after becoming aware of a personal-data breach affecting the Customer Data, and provides the information needed for the Customer to meet its own notification obligations.
A.8 Security measures
Droovi implements appropriate technical and organisational measures, including: encryption of data in transit, access control and authentication, role-based segregation of permissions, logging and audit trails of actions, regular backups, and a process for testing and evaluating the effectiveness of these measures.
A.9 Return and deletion of data
At the end of the services, the Customer may export its data for thirty (30) days. After that period, Droovi deletes or returns the personal data, at the Customer's choice, and deletes existing copies, unless retention is required by law.
A.10 Audit
Droovi makes available to the Customer the information needed to demonstrate compliance with article 28 of the GDPR and allows for audits, including inspections, conducted by the Customer or an auditor it mandates, subject to reasonable notice and confidentiality.
A.11 Liability
Each party is liable for damage caused by processing that infringes the GDPR under the conditions of article 82 of the GDPR. The contractual liability cap set out in the GTC applies to this DPA to the extent permitted by law.